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The Massage Company - Assistant Centre Manager

Job details

salary

£21,000 - £22,000

hours

location

7 Pembroke Broadway, Camberley, Surrey, GU15 3XD

report to

The Manager

contact

The Manager

contact no

01276 819588

apply by

Thu 28 February

The Massage Company - Assistant Centre Manager

Company

The Massage Company

Job summary

Full Time

Job description

Opening Hours of Centre: Flexible, but 0900 – 2100 7 days a week

Salary: £21,000 - £22,000 equivalent, plus commissions

The Massage Company™ is looking for an ambitious Assistant Manager for our "getting busy” flagship centre in Camberley. It is expected that this role will progress into either a Centre Manager position, or a more flexible operational position working with new opening sites, or a combination of both.

We believe you should look forward to coming to work, then have a professional, active and healthy environment when you get there. A successful TMC Assistant Manager is passionate about bringing high-quality massage to the mainstream, and transforming it from the occasional or a treat to a routine and vital part of a better and balanced life for our clients.

The Massage Company will offer their Assistant Manager / Centre Manager:

- Varied work schedules over 7 days

- The ability to earn a good salary and bonus, with unlimited upwards earning depending on success

- The chance to learn and develop your career under the initial guidance of our Founder who will be the Centre Manager at opening.

- The chance to train and develop the Massage Therapists and / or Membership Supervisors in the core skills required to do their roles

- A great team environment, with like-minded colleagues

- The chance to be part of an exciting new concept for the UK

- Learning new sales techniques by understanding customer types (matching to The Massage Company™ client profiles)

- Professional and personal career opportunities

- Free massage allocation

Position requirements:

- Being a ‘face’ of the company, within the centre in Camberley, particularly to customers and members

- Being part of the team selling memberships through face to face discussion, on follow up sales calls, and generating new clientele through promoting The Massage Company member referral

- Providing support to the Centre Manager, to both establish the operational processes and learn The Massage Company ethos. The ongoing management of the team of Membership Supervisors and Massage Therapists by the Centre Manager will be supported by this role

- Getting the word out that we’re open for new business

- Create excellent experience for members/guests through friendly and helpful attitude, and ensuring the team maintain these high quality standards

- Responsible for scheduling appointments over the phone, on email, and in person

- If qualified in massage treatments (not essential), then providing clients with the best massage service advice to fit their needs, and by matching them to the right therapist during the pre-treatment discussions

- Promoting our internal upgrades of hot stones, scalp massage, aromatherapy or ‘fantastic foot treatment’

- Answering customer questions and concerns with urgency, care and sincerity

- Create excellent experience for members/guests through friendly and helpful attitude

- Being part of centre promotional activity, both onsite and offsite locally

- Responsible for handling the HR, holiday, scheduling and other operational processes that underpin the business operation

- Must be able to work a minimum of 30 hours per week

- Must be customer service oriented and able to communicate effectively with clients, spa retreat supervisors and management

- Must be eligible to work in the UK and speak a standard of English that enables you to communicate professionally with our clients

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10% off food between 12pm-4pm, 7 days a week

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